Frequently Asked Questions
Placing Orders Online
How do I order currency online?
How does the BuyBack Service work?
How much will I be charged when exchanging currency online?
How do I know what rate of exchange is being applied to my order?
Do you offer the same rates online as in your branches and online?
I placed an order online, but I did not receive an email confirmation - What should I do?
Questions about currencies
Can I order more than one currency?
Can I exchange foreign coins to Swedish kronor?
The currency I need is not listed on your website - How can I order it?
Order delivery
How long will it take to receive my order?
Will I be charged for delivery to my local Post Office?
If I choose postal delivery, how will my order be delivered?
Can my order be delivered to any address of my choice?
What happens if my order doesn't arrive at my local Post Office?
What do I need to collect my order from a Local Post Office?
What do I need when collecting my currency from a ChangeGroup branch?
Paying orders
Which payment methods do you accept?
How do I know my payment details are secure?
How secure is my personal data?
Order Cancellations & Returns
Can I modify my order once I have received the order confirmation?
Customer service
How can I contact your customer service?
How can I leave feedback to ChangeGroup?
Still have questions? You can contact our friendly customer service by email at valuta@changegroup.se or call to the number 08 411 12 22.
Top 5 currencies
Last Update: 26 April 2024
Transfer Money with Western Union
Send money to your loved ones anywhere in the world. It's fast, reliable and available at all ChangeGroup locations.
Buy-Back Service
With a currency Buy-Back Service we'll buy back your leftover currency at the same rate and 0% commission. For only 79 kronor.
Deposit cash into a bank account
You can deposit cash into a bank account at all of our branches in Sweden. It is easy, fast and secure.
Pay bills
Pay your bills easily at any of our 24 branches in Sweden and get a personalised, face to face customer service.